04-08-2011, 11:20 PM
I've always had good experiences with the Canon repair centres in the Netherlands, except for some long waiting times around Christmas a few years ago, with a 40D/85L battery problem and trying to get my 50L calibrated first time around (40D/85L required a firmware fix, the 50L needed a second calibration and has been right since then). Since I became a CPS member after that event, I don't have the long wait problem anymore. Since there are new Canon Service Centres in th eNetherlands as well, which managed to work away the backlogs, that shouldn't really happen anymore anyway.
They have always been very helpful, as were any of the retailers I dealt with.
Last problem I had fixed was about half a year ago, when I finally had it fixed anyway, the friction ring on my (second) 100-400L, which didn't hold the lens in a fixed position anymore after I lent it to a colleague, who didn't realize he had to loosen the ring first before using the lens....
Anyway, it was fixed within a few days, and with constant email communication, with an option to borrow another lens for free, because they didn't have the parts in stock. They called me a few dyas after I got the lens back to inquire if everything was as expected, and emailed another week later to make doubly sure. All of this at no charge.
Kind regards, Wim
They have always been very helpful, as were any of the retailers I dealt with.
Last problem I had fixed was about half a year ago, when I finally had it fixed anyway, the friction ring on my (second) 100-400L, which didn't hold the lens in a fixed position anymore after I lent it to a colleague, who didn't realize he had to loosen the ring first before using the lens....
Anyway, it was fixed within a few days, and with constant email communication, with an option to borrow another lens for free, because they didn't have the parts in stock. They called me a few dyas after I got the lens back to inquire if everything was as expected, and emailed another week later to make doubly sure. All of this at no charge.
Kind regards, Wim
Gear: Canon EOS R with 3 primes and 2 zooms, 4 EF-R adapters, Canon EOS 5 (analog), 9 Canon EF primes, a lone Canon EF zoom, 2 extenders, 2 converters, tubes; Olympus OM-D 1 Mk II & Pen F with 12 primes, 6 zooms, and 3 Metabones EF-MFT adapters ....
